Warranty
MBRICO TILE DECKS LLC (“MBRICO”) LIMITED RESIDENTIAL AND COMMERCIAL PRODUCT LIFETIME WARRANTY
LIFETIME RESIDENTIAL AND COMMERCIAL LIMITED WARRANTY:
Manufacturer Mbrico LLC (hereinafter referred to as “Mbrico”) warrants to the original or transferee Mbrico product package purchaser(s) (hereinafter referred to as “Purchaser”) that its products, packages, and materials meet or exceed the performance specifications outlined at the time of production (lifetime for residential product application as well as lifetime for commercial product application) from the date of shipment from the Mbrico manufacturing facility.
For purposes of this warranty, a “residential” application shall refer to materials provided for installation of the Mbrico surface product or any of its components on a single-family dwelling, and a “commercial” application shall refer to materials provided for any installation of the Mbrico product anywhere other than on a single-family dwelling. Residential and commercial product applications are covered by a lifetime warranty under this detailed limited product warranty.
Certain factors are beyond Mbrico’s control, including: installation of our materials or products by a third-party installer of the Purchaser’s choice; deck framing (labor and materials), structure, or architectural design; damage or shifting in patio sublayers, whether concrete, earth, sand, gravel, or grass; failure to follow installation guidelines; certain environmental conditions; acts of God; or other factors not specified in published Mbrico testing guidelines. Accordingly, Mbrico warrants its products only against issues arising out of:
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Improper manufacture of the Mbrico tile deck or patio surface directly by Mbrico; or
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Tiles not conforming to Mbrico’s advertised specifications, dimensions, or ratings.
- In the event an issue arises due to one of the two factors listed above, Mbrico will, at its option, either refund the original purchase price of the specifically damaged surface components (not including the cost of installation, deconstruction, or shipment) or provide replacement materials of the same kind following written notification from the Purchaser and confirmation of the warranty claim by an approved Mbrico representative. Mbrico will not be responsible for any costs of labor, installation, removal, third-party services, lost profits, expertise, return freight, or shipment of replacement products or funds. Mbrico warrants only components altered or manufactured by Mbrico. Mbrico does not warrant products beyond what is expressly stated above and below within this limited Mbrico product warranty.
Except as expressly stated within this limited warranty document, this limited warranty sets forth the sole and exclusive remedy of the Buyer and the sole and exclusive warranty of Mbrico. It is in lieu of and takes precedence over all other warranties, whether express, assumed, explained, or implied by representative, Purchaser, statute, or otherwise, including warranties of merchantability or fitness for any particular purpose or use. This applies to the products, components, and any labor furnished during discussion, advertising, sale, delivery, installation, freight, loading, unloading, removal, replacement, or servicing of the Mbrico deck surface products. This warranty is valid only for the current Mbrico material cost at the time of the warranty claim and is offered to the original Mbrico Purchaser or new Mbrico deck owner only.
If a Residential Purchaser makes a valid warranty claim during year nine (9) or beyond after the original purchase date, the recovery will not be in full but will be prorated as indicated below. A Commercial Purchaser’s percentage replacement will follow this pro-rata guide as well. This pro-rata guide and Limited Lifetime Warranty are valid for a discount on replacement product only and have no cash value.
| Year | Percent Toward Replacement Product |
|---|---|
| 9–13 | 50% |
| 14–16 | 40% |
| 17–20 | 25% |
| 21–24 | 15% |
| 25–30 | 10% |
| Over 30 | 5% |
DISCLAIMER:
Merchandising, color, texture, component, and sample materials of the Mbrico product or product components are solely for general advertising reference. Products should be examined prior to commercial or residential installation. The Mbrico surface product is partially or wholly composed of tile, which by nature is subject to variation in texture, color, veining, and/or technical specifications due to the inherent variability of raw materials and the manufacturing and production process. Technical data sheets, published testing information, claims, and specifications are not guarantees of maximum or minimum thresholds of performance.
Misuse of the product by the Purchaser or incorrect installation of the product by a third-party installer of the Purchaser’s choice, including negligence, physical and/or chemical abuse, failure to follow provided Mbrico installation guidelines, or improper structural design, is not covered by this warranty.
LIMITATION OF LIABILITY:
This warranty may not be altered, amended, copied, deleted, or transferred to new owners in any way without prior written consent from Mbrico.
In no event shall Mbrico be liable to the product Purchaser for any special, indirect, incidental, or consequential damages arising out of or as a result of the third-party sale, delivery, non-delivery, servicing, assembly, installation, cleaning, use, loss of use, or failure of the products or any part thereof, or for any charges or expenses of any nature incurred without Mbrico’s prior written consent, even if Mbrico may have been negligent. In no event shall Mbrico’s liability under any claim made by the Purchaser exceed the purchase price of the Mbrico products in respect of which damages are claimed.
Mbrico does not warrant against, and is not responsible for, and no implied warranty shall be deemed to cover, any condition attributable to:
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Improper installation, removal, or handling of Mbrico products and/or failure to abide by provided Mbrico installation instructions and guidelines, including but not limited to improper gapping, improper installation of flashing tapes, improper railing or light installation, misuse of treated lumber, improper use of deck screws, replacement or absence of any Mbrico product provided as a component of the Mbrico deck surface, or shifting or movement of any sublayers;
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Use of Mbrico products beyond normal use or conditions, or in any application not recommended by Mbrico’s advertising or guidelines, or not compliant with local, state, or federal building codes and regulations;
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Movement, distortion, twisting, corrosion, chemical reaction, collapse, warping, or settling of the deck frame, foundation, supporting structure, concrete or natural material sublayer, attached structure, home, or ground on which Mbrico products are installed;
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Any act of God or nature (such as flooding, hurricane, earthquake, tornado, lightning, fire, pollution, etc.) or abnormal weathering such as extreme exposure to sunlight, temperature, living organisms, weather, or atmosphere; or
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Improper handling, neglect, abuse, covering, or treatment of Mbrico products.
It is the sole responsibility of the Purchaser to confirm compliance with all applicable building codes, as well as the suitability of any substructure upon which Mbrico products are to be applied.
OBTAINING WARRANTY PERFORMANCE:
To make a claim under this limited product warranty, the original Mbrico Purchaser or new owner shall, within the applicable lifetime warranty period for residential or commercial product installation and within thirty (30) days from discovery of the alleged defect, submit a detailed description and images of the claimed defect along with proof of Mbrico product purchase within the subject warranty period to the following address:
Mbrico Tile Decks
Customer Service
PO Box 1108
Bettendorf, IA 52722
Print Warranty